Responsible Gaming Policy

Our Commitment to Responsible Gaming

Ffbet is committed to promoting responsible gambling as entertainment and to minimising the risk of gambling-related harm. We provide clear information about responsible gaming, practical tools to manage play, and a process for monitoring and supporting players who may be at risk. Our approach is grounded in compliance with applicable laws and in a transparent, user-centred policy framework.

Protecting the Young

You must be at least 18 years old to access Ffbet services. We undertake proportionate age verification measures and may request documentation to confirm identity and age. Accounts found to be opened by or for anyone under 18 will be closed immediately, and any unauthorised activity will be investigated. We advise all guardians and users to employ device-level or network-level controls to prevent underage access.

Staying in Control: Personal Responsibility

Gambling should be regarded as entertainment. Players should gamble within their means and avoid chasing losses. We encourage users to set personal limits and to take breaks when needed. If your gambling ceases to be enjoyable or begins to cause financial or personal difficulties, you should seek help and consider using the available protective tools.

Self-Assessment and Warning Signs

  • Have you spent longer gambling than intended or planned a session but continued playing?
  • Have you lost track of time while gambling?
  • Have others expressed concern about your gambling behavior?
  • Have you borrowed money or incurred debt to fund gambling?
  • Has gambling affected your sleep, relationships, or work?
  • Do you feel compelled to continue gambling after a loss or a win?

Tips for Safer Gambling

  • Set a budget before you play and stick to it; only gamble what you can afford to lose.
  • Understand the game rules and the odds before wagering.
  • Avoid gambling as a means to solve financial or personal problems.
  • Only gamble when you are clear-headed and not under the influence of alcohol or other substances.
  • Maintain a balance between gambling and other leisure activities.

Player Protection Tools

We provide dedicated tools designed to help you manage your gambling activity and to support responsible play. Each tool is optional and can be activated at any time through your account settings. Tools apply to the account level and may restrict access across devices.

Time-Out

Time-Out enables a short, voluntary break from gambling. You may choose a duration of 1 week or 1 month. Time-Out takes effect immediately and restricts access to your member account for the selected period. During Time-Out you cannot deposit, view products, or place bets. Time-Out cannot be reversed before expiry, and once expired, access is automatically restored.

  • Path to set: Desktop and Mobile — My Account > Player Protection Tools > Time-Out.
  • Marketing restrictions: we will minimise promotional communications for the duration following Time-Out confirmation.
  • Account security: any attempt to open a new account during Time-Out will be blocked and any funds may be forfeited in accordance with our policies.
  • Support contact: you may contact our Support Team for guidance, but they will not override the Time-Out once set.

Cooling-Off Period

Cooling-Off is a longer cessation from gambling intended to support recovery and reflection. The Cooling-Off Period lasts 6 months from activation. During Cooling-Off you will not be able to deposit, view products, or place bets. You may withdraw your remaining balance during the Cooling-Off Period provided you meet any applicable withdrawal requirements. Any marketing communications are restricted for the duration of Cooling-Off.

  • Path to set: Desktop and Mobile — My Account > Player Protection Tools > Cooling-Off Period.
  • New account creation: attempts to register new accounts during Cooling-Off will be blocked and funds may be forfeited.
  • Reactivation: once Cooling-Off expires, a reactivation request may be submitted, subject to verification and any applicable internal review.

Self-Exclusion

Self-Exclusion permanently or for a defined period excludes you from gambling services. When Self-Exclusion is applied, your account is effectively closed for the chosen duration and you will not be able to login or withdraw funds. Self-Exclusion applies to Ffbet only and does not automatically apply to other operators. You may request Self-Exclusion by contacting Support and providing the following information: your Ffbet Member Code, your name, and the reason for requesting exclusion (for example financial instability, loss of control, or mental health concerns).

  • Duration options: a minimum period of 6 months up to a maximum of 5 years. You may request a longer period in exceptional circumstances as determined by our internal review.
  • Balance handling: all applicable balance should be withdrawn prior to submitting Self-Exclusion where possible; any remaining balance will be forfeited and donated to designated charitable causes in accordance with policy.
  • Operational effects: during Self-Exclusion you will not be able to login, place bets, or withdraw funds. Attempts to circumvent Self-Exclusion by creating new accounts or using alternative means may result in permanent prohibition from the service.
  • Reactivation: post-exclusion, reactivation is subject to a defined process and may require a cooling-off period before access is restored.

Limits and Self-Management

You may set personal limits on the following at any time: deposits, losses, or time spent gambling. You may also set a per-session time limit. Changes to stricter limits take effect immediately. More lenient limits will take effect after a 7-day cooling-off period from the time of adjustment. You may adjust or remove limits through the same path in your account settings; frequent or repeated changes may trigger additional verification checks.

Minors Protection

We prohibit access by individuals under 18. We implement procedures to verify age and may suspend or terminate accounts found to be attributed to underage users. We do not provide gambling services to minors and will cooperate with authorities and guardians in cases involving underage access.

Your Friends and Family

Problem gambling can affect family members and close associates. If you are concerned about someone else’s gambling, approach the conversation with care and without judgement, offer support, and advise seeking professional help. Early detection and support can be crucial in reducing harm.

Help and Support

If you believe your gambling is becoming problematic, seek support promptly. We offer access to internal guidance and direct you to appropriate external services through neutral, non-commercial channels. You may contact our Support Team at any time via in-site chat or email. If you need immediate, confidential assistance, consider contacting independent organisations that provide counselling and help for problem gambling in your jurisdiction.

Compliance and Contact Information

Ffbet operates under a regulated framework and adheres to applicable gambling laws and licensing requirements. For queries about responsible gambling or to initiate protective actions, contact Support with your full name, account details, and a description of the assistance you seek.